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Intranet Super Nanny

Over recent weeks I’ve been in Adelaide (see my photos) consulting with a large government agency regarding their intranet. It occurred to me that this work, as well as a lot of IA and user experience...

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Gordon Ramsay is a great consultant

I’ve enjoyed watching Gordon Ramsay’s Kitchen Nightmares for several years now, it’s a great show and we all love to laugh (and cringe) at the predicaments the owners of these restaurants get...

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What you can learn from Trinny and Susannah

So many people have extracted lessons from Gordon Ramsay’s style, from management to consulting (for instance there’s me, Ruth, Donna, Craig and even The Australian) that it’s becoming boring. He’s...

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Using pass-it-on for UX skills

I was watching Jamie’s Ministry of Food last night and thought that his “pass it on” model would be great for propagating user experience skills. We teach our colleagues—who work in other...

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Cross pollination of knowledge and methods between fields

I’m a big fan of extracting lessons learnt from one field of expertise and applying them to another. I’ve written about this before, be it Gordon Ramsay, Trinny & Susannah, parent craft centres,...

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So you want to be a user researcher?

I recently received an email from someone asking me for some advice on starting off in the field of user research field. Hi Patrick, I’m Hans, a technical writer from Zurich and wanted to say a quick...

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